After-sales service
The After-sales service Skydôme is at your disposal by fax on +33 (0)3 23 21 79 76 to take into account your requests concerning products and services.
In order to study your file in the best conditions, it is necessary that you point out the following elements precisely:
Number of customer account,
Reason of request,
Date and number of order and/or concerned invoice,
Precise description of the product (and its code, if possible)
Quantity,
Address of the building site,
Details of the person to contact
Your request is recorded on receipt. If we are not able to provide you an answer under 48 h maximum, we address you an acknowledgement of receipt, as well as, if necessary, a request of additional information. Sometimes, we can also ask you to provide us pictures of the concerned construction site in order to be able to make a very precise analysis of the situation. In any case, we will send you a final report to close the file.
DISPUTES CONCERNING DELIVERIES
You will find below the reminder of the main dispositions concerning the disputes relating to the transport of goods. We attract your attention to the importance to respect very precisely the procedures that they describe.
Legislation of the Transport in case of delivery of spoilt equipments
Legislation (article 46 - Permanent Dictionary of the corporate law) stipulates that the customer must control the state of the goods on receipt before signing the delivery note. This verification is imperative during unloading. In fact, the note « subject to control after opening of the package » has no legal value.
According to the article L133.3 of the Code of Trade, it is specified that « precise and exact reserves must be notified on the transport receipt in the presence of the driver and confirmed within three working days following the delivery, by registered letter ».
Therefore, if a customer receives spoilt goods, the first necessary step for opening a complaint file to the carrier, consists in specifying quantitative and/or qualitative damages as precise as possible on the delivery note.
The second step consists in confirming the carrier, by registered letter with acknowledgement of receipt, the damages mentioned on the delivery note: it must absolutely be done within the 3 days following the delivery.
If these steps are not completed, it will not be possible to follow up a request concerning a transport dispute. Besides, if the customer wants to know the state of progress of his file, he will have to forward to Skydôme After-sale service a copy of the complaint letter addressed to the carrier.
